Delivery & Returns
Delivery & Returns
TILT is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
For US domestic orders, processing and verification times range from same day to up to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped. Signature will be required upon delivery for all domestic orders with a product value equal to or greater than $500.
Please be advised that we cannot make any changes to the shipping address once an order has been placed. Additionally, we do not ship to PO Boxes.
For international orders, processing times can be up to 5 business days before order ships.
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment. This may include specific items within an order. You will be notified via email of any orders or items we cannot fulfill and have refunded.
If you are an EU resident and choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), please reach out to our customer support team at firstname.lastname@example.org.
TILT is a consignment marketplace, meaning that items sold on our site and in our store are owned by individual consignors, not TILT. Consignors receive payment for their item(s) once an order is placed. That said, we understand that items purchased may not always work out, so we accept return requests within a 3 day window of delivery date. Refunds will be in the form of a merchandise credit and subject to a 10% restocking fee.
Our return policy is as follows:
- Return requests must be submitted within 3 days after the item has been delivered.
- Item(s) must be shipped to TILT within 3 days after approval. Online returns cannot be processed or accepted at our retail location.
- Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.
- Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
- Final sale orders are not eligible for return, which include items purchased during a promotional period; International orders; and Items purchased at our retail location.
- Once your return is approved & received, you will be issued a merchandise credit less a 10% restocking fee. Merchandise credits are non-transferable and can only be used at tiltlosangeles.com.
Please allow 10-14 business days from receiving your return to evaluate and process the return.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at email@example.com with your order details and we will address it promptly.
Due to the nature of our consignment marketplace, we are not able to offer exchanges of any kind. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, you may submit a return request for a merchandise credit. You may then use that credit to purchase the correct size, subject to availability. Please keep in mind that the returns process can take up to 14 business days before a merchandise credit is issued.